Refund policy
Refund Policy
Please direct any questions to: Support@queenmoda.com
***Please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored.
RETURN / EXCHANGE POLICY
Thank you so much for shopping with us and supporting our small business. Please look at your confirmation emails for your invoice or the physical invoice in the package. If you would like to return an item you weren’t satisfied with or didn’t fit properly please ship your return to the following address.
QUEEN MODA RETURN ADDRESS
P.O BOX 1162 Avondale, AZ 85323
RETURNS ARE FOR STORE CREDIT ONLY.
********Please be aware that the items returned must have original tags, contain no stains, must be odor-less, and be in their original conditions. We will only accept returns if the item(s) is eligible to be resold. Clearance sale items are final sale. Items that are not in our clearance sale section and were purchased with a discount code are eligible to be returned.
ALL RETURNED ITEMS ARE INSPECTED THOROUGHLY SO NO USED, DAMAGED, OR STAINED ITEMS MAY BE RETURNED. NO EXCEPTIONS.
*Bodysuits/Bathing Suits, Fajas, Shapewear and white items are Final Sale due to hygiene purposes.
Frequently Asked Questions Regarding Returns
What do I need to include in my return package?
Please include the invoice in your package
This is my first time returning products, what does your company recommend?
Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS First Class Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcomed to use other shipping services but they will vary in prices depending on the company and shipping method.
Do I have to pay the shipping fees to return the items or will you send me a return label?
Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.
How long do I have to return my item(s)?
Please return the items within 2 weeks of the delivery date stated on the tracking information.
Do you hold items for returns?
No we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.
What will I receive for my return?
You will be receiving a store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.
Do I save my tracking number to prove that I returned my items?
Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.
Can I return an item(s) in store?
Unfortunately we are an online store only and return items must be returned through mail.
Please email or call our store if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed the process up for you.
* Items must be in their original condition in order to be returned.
*Sale Items are final sale (items purchased in the clearance sale section) Items that were purchased with discount code and were not in the clearance sale section are eligible to be returned.
Contact Information
Email: Support@queenmoda.com
Phone Number:480-294-7609
Frequently Asked Questions
What is our return and exchange policy ?
Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for online store credit within two weeks from the date the tracking number states it was delivered. Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, Fajas , Shape Wear accessories, and white and any variations of white(for example CREAM, OFF WHITE) items are ALL final sale.
I’m missing an item/my item arrived damaged or with a defect!
Please email us at Support@queenmoda.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I haven't received a store credit for my return?
If you have not received store credit for your return within a few days of returning the package, please email Support@queenmoda.com so we can speed the process up for you.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.
I washed my item and now it is damaged!!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We kindly ask that you inspect all items before wearing or washing.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Once an item has been worn or washed, we will no longer accept your claim or return.We apologize for the inconvenience.
Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed.
Do you ship worldwide ?
Unfortunately we do not. We currently only ship to: United States
How long will it take to receive my order?
Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays.
My package has been lost/stolen . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim.
We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.
Can I order online and pick up in store ?
No, Unfortunately we currently are an Online store only.
For any other questions or inquiries please feel free to reach us at our
Email: Support@queenmoda.com
Phone Number:
480-294-7609